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ASG-PS'Soft IT Service Management Next Generation
ASG-PS'Soft IT Service Management Next Generation
for Efficient Service Management at your fingertips!
ASG-PS'Soft ITSMNG 2.0 is a new generation of IT service management solutions. Certified PinkVERIFY 3.1, the ASG-PS'Soft ITSMNG solution is today the number one choice of large and medium size companies keen to maintain the quality of their IT services.
ASG-PS'Soft has been present on the IT asset and service management market for nearly 20 years. During this time, it has developed recognized line-of-business expertise and now offers large and medium-sized enterprises in Europe and the United States, in all business sectors, solutions capable of meeting a variety of needs:
- implement or extend the scope of ITIL® best practices
- improve performance and measurability
- align services on governance strategy
- implement an overall IT service management policy
- centralize service delivery in the organization
ASG-PS'Soft offers a comprehensive Service Management suite that covers the essential dimensions of efficient, all-inclusive service management: modeling of the organization's critical services, Service Desk, incident management, problem and known-error management, change and service request tracking, request fulfillment, online knowledge base, Self Help tools, definition of the service catalog, event management and impact analysis, contract management and service level management.
ASG-PS'Soft ITSMNG is a full-web solution designed to get large and medium-sized companies up and running fast with a customized product.
Learn more about the IT Service Management NG (ITSMNG) suite:
- ASG-PS'Soft IT Service Management NG (ITSMNG) :
Service Desk
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- ASG-PS'Soft Change Management :
Manage Change
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- ASG-PS'Soft Request Management :
Manage service requests and the service catalog
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- ASG-PS'Soft Advanced Service Management :
Manage SLAs
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- ASG-PS'Soft IT Business Intelligence :
Reports, analysis, KPIs
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- All ASG-PS'Soft solutions are based on the same architecture. This has a number of advantages, including a single, centralized data repository, a common portal for accessing information, pooled reporting tools and powerful integration with other IT applications.
- ASG-PS'Soft Service Management (ITSMNG) works closely with the ASG-PS'Soft IT Asset Management Next Generation (ITAMNG) solution.
- Reports and key performance indicators (KPIs) are handled by the ASG-PS'Soft IT Business Intelligence solution, which is equipped to provide Service Management analyses and business reports, along with specific dashboards for executive-level positions such as the CEO, CTO and CFO.
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