Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
Date:03/25/2010
Traditional network performance and availability monitoring tools are not integrated and the end user visibility gap is increasing. User service alignment ensures that your IT organization is proactively monitoring the availability and performance of your end user experience across the entire IT enterprise. and is the natural place to ground any BSM implementation to ensure IT is a key enabler for business success.