ASG Service Level Management
When it comes to service levels, you can't afford to have any gray areas.
Our solution makes everything black and white.
ASG Service Level Management provides modeling, reporting, and forecasting capabilities that measure, verify, and predict service-level agreement (SLA) quality over a specific period of time. Our solution manages SLAs by defining and automating roles, calendars, exceptions, approval workflow, and penalties.
ASG Service Level Management offers reliable, real-time SLA metrics, provides multiple scenario SLA violation forecasts, and maps critical and non-critical IT components in the service catalog. It also consolidates SLA metrics into an intuitive business monitoring dashboard, which enables you to view SLA metrics at a glance and immediately know when they fall below preset thresholds.
This powerful, integrated approach enables you to compare SLAs with the response, status, availability, and performance of your entire IT enterprise, enabling your IT team to monitor, report, and manage your applications and IT infrastructure together to deliver world-class service.
Features at a Glance
- Allows graphical modeling of any service-level rules or criteria
- Provides complete SLA workflow management
- Allows viewing and monitoring of overall service compliance index trends before a SLA ends
- Compares service compliance index trends to SLA thresholds for penalties or discounts
- Offers trend reporting to forecast potential problems in service delivery, business costs, and SLA results
- Integrates with virtually any third-party application or solution
- Compares SLA adherence with metrics such as the performance and availability of core IT components
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