White Papers

IT2020: The New Performance Management Paradigm
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization’s bottom line. These expectations are driving a new performance management paradigm as traditional methods of managing technology performance cannot ensure maximized business use, let alone drive business results.

Best Practices in Network Management
Most network managers realize that network management is undeniably valuable, but at the same time it is rarely the number one priority for any IT Department. As a result, network management is often a sporadic activity, only practiced when time and other project priorities allow. The correct procedure for troubleshooting user problems must be born from best practice, and technology must be used to optimize this process. Troubleshooting is about eliminating problems as quickly as possible.The goal is to create a streamlined process with as much clarity as possible to keep from wasting time, skill, and experience.