Total Business Service Management (BSM)
Competitive, cost-effective, end-to-end Business Service Management is not just about performance. It is about comprehensive Infrastructure Management. ASG-TMON BSM's comprehensive, integrated solutions ensure that operating systems, applications, databases, middleware, and servers operate as efficiently and effectively as possible through continuous monitoring and problem identification and resolution. ASG-TMON BSM solutions ensure service-level compliance and provide your business service customers with access, availability, and performance.
Managing Change and Configuration
From developer to production, ASG-TMON Change Manager for CICS TS provides a defined, controlled process for making changes to CICS tables on the IBM z/OS mainframe throughout the enterprise. Processes are automated, human resources are optimized, and quality is improved with faster time to market. ASG-TMON Change Manager for CICS TS provides intelligent analysis of your CICS system definitions. It automatically analyzes existing CICS definitions, identifies incomplete entries or anything that is programmatically incorrect, and illustrates relationships among table entries.
CICS System Definitions are defined once and shared with as many CICS Regions as desired in local and remote locations reducing redundancy and resulting maintenance. Users can track changes as they are requested with role-based controls, ensuring proper security and preventing unauthorized personnel from making changes. Audit trails provide the data needed to meet auditing requirements such as the Sarbanes-Oxley Act (SOX), regulatory requirements, and your internal audit requirements.
Managing Assets
Strategic audit planning is one of the foundations of effective IT hardware and software asset management. ASG-TMON BSM auto-discovers configurations via deployed inventory agents on any network device (i.e., desktops, servers, etc.). Agents may be deployed remotely and automatically, eliminating physical machine visits. Agents automatically record the configuration and store data in a centralized database.
ASG-TMON BSM’s powerful and flexible reporting allows administrators to custom-view assets based on their own needs. For example, administrators may "view by profile" (i.e. all machines running Microsoft Word) or "view by last-use." Beyond managing software licensing costs, ASG-TMON BSM also provides improved compliance and increased security.
Managing Service Desks
ASG-TMON BSM allows IT personnel to effectively manage service desk challenges, problems, modifications, and assets anywhere and anytime via a browser. In the area of incident and problem reporting, ASG-TMON BSM remains contextually related through the entire problem-solution process, allowing developers to easily research all activities and trace the disposition. This is especially useful when multiple users have the same request or experience the same problem. All historical notes, as well as requested diagnostic data, are included automatically. ASG-TMON BSM provides users with utilities to add custom fields to databases and to customize presentation in the user interface. ASG-TMON BSM is designed with all Information Technology Infrastructure Library (ITIL) best practices and workflows in mind.
Managing System and Network Events
ASG-TMON BSM allows complete and effective control over your systems and networks. Engineered to control, monitor, manage, and enhance your network, ASG-TMON BSM tools provide full visibility of your network from any browser. It also allows you to fully instrument your company’s applications, CPUs, disk space, memory, files, Windows and UNIX platforms, and more.
