ASG-TMON Customer Support
ASG-TMON provides everything your enterprise needs to maximize and actualize success.
At a time when it is common for companies to outsource customer support, ASG’s support provides you with access to real people with product knowledge in every major country around the world, day and night. In addition, ASG’s Intelligent Support Portal provides you 24x7 access to products, manuals, and the ability to submit problem and enhancement requests, check their status and more. Our Made to Order Maintenance (MOM) provides you with built to order recommended maintenance based on your current product maintenance levels. This saves valuable time spent by product installers identifying what maintenance to order.
Education and Training
In order to help you realize all of ASG-TMON’s value, comprehensive training is available. Through ASG’s reputable education and training services, your staff will learn how to optimize implementation and use ASG-TMON solutions across your enterprise. Whether at our offices or yours, expert ASG-TMON consultants provide different levels of personal, hands-on training:
- Beginner - first-time ASG-TMON users will learn how to install, customize parameters, and they will receive a basic functional overview
- Advanced - users familiar with ASG-TMON solutions will receive instruction on specific functions and more advanced topics (e.g., harness the power of report writing and how to use ASG-TMON in the operations area/systems programmer skill set)
- Custom - training packages can be designed to meet your organization’s specific needs
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