ASG-TMON Business Service Management (BSM) for Business Managers and IT Executives
Performance ManagementProvides complete control
Flexibility and TCO
A valuable asset, not a capital investment
Infrastructure Management
Total Business Service Management
ASG-TMON Dashboard
Your portal to productivity
Technical Support
ASG-TMON Customer Support
New technology enables customers to expect access to your business on demand, not just when it happens to be available. Service outages are unacceptable and hazardous to your bottom line. This is critical for organizations in which IT does not just support business processes, it is their business.
ASG-TMON BSM augments your business value by increasing the performance and availability of key business services. ASG-TMON solutions cost-effectively combine Service Management with Infrastructure Management, ensuring that mission-critical business services deliver the performance needed to meet and exceed the expectations of your customers.
ASG-TMON BSM Works Harder
ASG-TMON BSM takes care of your entire infrastructure by considering the care and management of everything that supports key business services, including controlling, tracking, managing, communicating, and reporting on the underlying infrastructure and all its supporting assets.
ASG-TMON BSM models components that comprise your key business services, and then displays the relative health of the specific components that comprise your technical ecosystem.
ASG-TMON BSM increases:
- Customer satisfaction
- Productivity of internal users through better performance and availability of services
- Shareholder value by eliminating highly visible outages which can reduce investor confidence
ASG-TMON BSM provides business managers and IT executives with comprehensive Performance Management capabilities:
- Real-time monitoring across your enterprise
- Drill-down abilities within each environment
- Seamless shifting between environments
- Environment-specific utilities
- Comprehensive analysis and reporting
- Dashboards that provide application status at a glance
- Proactive measures to prevent application degradation and outages
- Dynamic problem identification and tracking
- Manual problem tracking to ID root causes
- Automatic alerts to key personnel
Only ASG-TMON BSM enables performance issues to seamlessly relate with the service desk management solution, including contextual incident, as well as reporting and resolving problems.
