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| The Intelligent Support Portal provides self-assistance with: | |
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Product Expert Help |
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Enhancement Requests |
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Problem Ticket Recording |
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Software Fixes |
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Software Downloads |
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Technical Documentation |
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Temporary Passwords |
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| ASG-Intelligent Support Portal™ User's Guide (PDF — Download) |
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Support |
Contact Information |
To expedite support response time, please follow these procedures. During non-business hours, follow these alternative procedures. In the event that a universal toll-free number is unavailable, you may use a local support number or contact the main Support Center at 1.239.435.2201 or support@asg.com. Contact information for additional support issues
The Americas
| Phone | |
Fax | ||
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| United States and Canada |
800.354.3578 | |
1.239.213.3721 | support@asg.com |
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| Mexico | 1.800.514.9156 | |
1.239.213.3721 | support@asg.com |
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| Latin America (spanish) | 55.11.3365.0990 | |
55.11.5505.8685 | soporte.latam@asg.com |
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| Latin America (portuguese) | 55.11.3365.0990 | |
55.11.5505.8685 | suporte.latam@asg.com |
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Europe, Middle East and Africa (EMEA)
During normal business hours, we recommend that you call the Central Support number first
(except in South Africa).
| Phone | |
Fax | ||
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| Central Support | 00.800.3544.3578 | 44.1727.812018 | support.emea@asg.com | |
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| English | 44.1727.736305 | 44.1727.812018 | support.uk@asg.com | |
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| French | 33.141.028590 | 44.1727.812018 | support.fr@asg.com | |
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| German | 49.89.45716.200 | 44.1727.812018 | support.de@asg.com | |
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| Italian | 39.0290450025 | 44.1727.812018 | support.it@asg.com | |
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| Dutch | 31.30.600.4026 | 44.1727.812018 | support.nl@asg.com | |
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| Spanish | 34.917.628.509 | 44.1727.812018 |
support.es@asg.com | |
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| South Africa | 800.201.423 | 44.1727.812018 | support.za@asg.com | |
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Asia Pacific (APAC)
Availability of the toll free number 800.3544.3578 is dependent on the telephone carrier.
| Phone | |
Fax | ||
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| Central Support (24-hour emergency support) |
1.800.354.3578 800.3544.3578 country-specific prefixes |
61.2.9891.0094 | support.apac@asg.com | |
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| Australia |
1.800.637.947 61.2.9891.0093 |
61.2.9891.0094 | support.apac@asg.com | |
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| China | 61.2.9891.0093 | 61.2.9891.0094 | support.hk@asg.com | |
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| Hong Kong | 800962800 | 61.2.9891.0094 | support.hk@asg.com | |
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| Indonesia | 00180361812 | 61.2.9891.0094 | support.apac@asg.com | |
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| Japan | 81.3.5217.2261 | 81.3.5217.2267 | support.jp@asg.com | |
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| Malaysia | 1800804884 | 61.2.9891.0094 | support.apac@asg.com | |
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| Philippines | 61.2.9891.0093 | 61.2.9891.0094 | support.apac@asg.com | |
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| Singapore | 8006161162 | 61.2.9891.0094 | support.sg@asg.com | |
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| Thailand | 001800614929 | 61.2.9891.0094 | support.apac@asg.com | |
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All Other Countries (Also for any non-working numbers)
| Phone | |
Fax | ||
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| All other countries | 1.239.435.2201 | |
1.239.213.3721 | support@asg.com |
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Other Useful Contact Information and E-mail Addresses
| Request Description | |
Contact Information |
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| To report a CPU change and request a new license key related to the CPU |
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upgrades@asg.com |
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| To request new software releases, documentation, license keys/passwords, and disaster recovery/testing passwords |
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pd@asg.com or phone 239.435.2241 |
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| To discuss anything regarding ASG invoices including maintenance/support renewal quotes, payment arrangements, payment discrepancies, misplaced invoices, etc. | |
invoices@asg.com |
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| To make arrangements for outsourcing, change a company name, transfer a license, discuss license terms, or research any license discrepancies | |
contracts@asg.com |
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